We pack and ship out orders within 48 hours of receiving payment however we try mailing out orders as soon as we can!

Approximate shipping times are as follows:

• Australia: 3-8 business days standard post & 1-3 business days express post.
• International: 9-15 business days depending on the country.

There may be times when there are delays that is out of our control. We are not responsible for any delays due to the postal service.

All sales are final, however in the event of damaged/ defected goods please send us an email to our team at scentedlaboffical@gmail.com
We do not provide exchanges for change of mind purchases.

If you wish to lodge a refund, please visit: https://scentedlab.com/policies/refund-policy

If you chose untracked shipping, we are unable to track your order once it has been shipped out. When choosing untracked shipping, you acknowledge and assume all risks such as lost or damaged mail.

For tracked shipping orders, we will provide you the tracking number once your order has been shipped.
You can track your order here.

Yes, please contact us as soon as possible with your order number before it is sent out.

Please ensure that you enter the correct address before finalising your order. We are not responsible for packages that end up at the wrong location provided to us by the customer.

Air Fresheners
• Open packaging & remove air freshener. (remove from packaging slowly and over a period of time to ensure longevity of the scent!)

• Hang and showcase air freshener on rear view mirror or anywhere you like!
You may tie up the string depending on your preference.

• We recommend re-using our air fresheners by spraying it with your favourite essential oil/scent.

*Do not place product where it could obstruct/hinder your driving visibility.*

Stickers
• Clean the area thoroughly with rubbing alcohol/ soap & water. Avoid using glass cleaner as it leaves residue behind. Dry with paper towel or allow time to try.

•Slowly peel sticker and apply to desired surface. Use squeegee or credit card if required.

•For our transfer stickers (with white paper backing) peel off the white paper first.
(If the sticker clings to the backing, slowly replace the paper backing and rub firmly to ensure the sticker will cling to the transfer tape.)

•Carefully apply sticker to the surface and rub it with a squeegee or credit card. Let it sit for a couple minutes.

•Finally remove the clear transfer tape.
For a visual reference you may watch this video.

•Product is not a toy. Keep out of reach of children/pets.

•Avoid frequent skin contact with air freshener. If irritation occurs seek medical assistance.

•Choking hazard- Product contains small parts.

•Do not place air freshener on dashboards, plastic & painted surfaces as damage may occur.

Simply add any 3 air fresheners to your cart and the code will automatically be applied to your order. You may use the code as many times as you please!

All of our air freshener's scent lasts up to 2 weeks depending on the exposure to air and climate conditions. To ensure long last scents remove air freshener from packaging over a period of time.

Our hanging air freshener's are reusable/recyclable by spraying it with your favourite essential oil or fragrance!

We currently accept PayPal, Debit, Visa, Mastercard and American Express. We also offer Apple Pay and Google Pay for accelerated checkouts.

All sales are final, please carefully review your information prior to finalising your purchase. This includes your name, postal address and items in your order.
ScentedLab reserves the right to accept, decline or cancel your order for any reason.

Unfortunately, any problems associated with PayPal transactions is out of our control because they are a third-party program.
Please visit PayPal's website for more information: https://www.paypal.com/au/smarthelp/contact-us

Multiple discount codes can now be used within the same order! Simply go to your cart page and apply up to two discount codes to your order. For some products discount codes are not applicable and are subject to expire at any time.